Privacy Policy

Last updated: June 19, 2025

Menu.ca is owned and operated by Local Media Concepts Inc. (referred to in this policy as “Menu.ca,” “we,” “our,” or “the Website”). We are committed to protecting the privacy of all visitors and users of our services. This Privacy Policy explains what personal information we collect, how we use it, the choices you have, and how to exercise your rights—including the right to request deletion of your data.

This Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and, where applicable, the EU/UK General Data Protection Regulation (GDPR) and other relevant privacy laws.

1. Consent

By accessing or using Menu.ca, creating an account, or otherwise providing personal information to us, you consent to the collection, use, disclosure, and retention of your information in accordance with this Policy. In most cases we will seek explicit consent, but consent may also be implied by your actions.

2. Information We Collect

2.1 Non‑Personal Information

We automatically collect certain non‑identifiable information such as your IP address, browser type, referring site, pages visited, date/time stamps, and aggregated analytics data. We use this to administer the Website and improve performance.

2.2 Personal Information

When you interact with Menu.ca you may voluntarily provide information including:

• Name, postal address, and e‑mail address
• Telephone number
• Payment information (e.g., credit‑card details processed via PCI‑compliant providers)
• Account credentials and preferences
• Past orders, gratuities, and delivery details
• Social‑network information you choose to share or connect (e.g., Facebook Page ID)

You can choose not to provide certain data, but some features or services may be unavailable as a result.

2.3 Cookies & Similar Technologies

We use cookies, local storage, and pixel tags to recognise you, keep you signed in, remember preferences, and analyse usage. You may disable cookies through your browser settings; however, parts of the Website might not function correctly.

3. How We Use Your Information

We use collected information to:

1. Provide and maintain services (create accounts, process and deliver orders, display restaurant menus, manage reviews, etc.)
2. Respond to enquiries and provide customer support
3. Bill and collect payments via secure third‑party processors
4. Improve our Website and services through analytics and feedback
5. Send marketing or promotional communications (you may opt out at any time)
6. Detect and prevent fraud or misuse
7. Comply with legal obligations and enforce our Terms of Service

Legal bases under the GDPR include consent, performance of a contract, legitimate interests, and compliance with law.

4. Sharing & Disclosure

We do not sell your personal information. We may share it:

• With service providers (e.g., payment processors, hosting, analytics) who act on our instructions and are bound by confidentiality.
• Within our corporate group or in connection with a business transaction such as a merger or acquisition.
• With law‑enforcement or regulators when required to comply with legal obligations or protect rights, property, or safety.

Some recipients may be located outside Canada (e.g., the United States or EU). When we transfer data internationally, we rely on contractual safeguards or other legally recognised transfer mechanisms.

5. Data Retention

We keep personal information only as long as necessary for the purposes described above, unless we are required by law to keep it longer. Retention periods depend on factors such as account status, legal obligations, and dispute‑resolution needs.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent at any time (without affecting processing already performed)
• Object to or restrict certain processing
• Port your data to another service provider
• Lodge a complaint with a supervisory authority
• Request deletion of your personal data (see Section 7)

We respond to verified requests within 30 days.

7. Data Deletion Requests

We provide multiple ways to delete your data:

1. Self‑service: Log in to your Menu.ca account, navigate to My Account → Delete Account, and follow the prompts. This permanently erases your profile, order history, and associated personal information from our production systems within 24 hours.
2. Email request: Send a message to privacy@menu.ca with the subject line "Data Deletion Request". We may ask you to verify your identity. We will confirm deletion (or anonymisation) within 30 days.
3. Facebook App removal: If you granted Menu.ca access via Facebook Login, you can also remove the integration in your Facebook settings. Facebook will send us a "User Data Deletion" callback, which we honour immediately.

Important: Certain data (e.g., financial records needed for tax or anti‑fraud obligations) may be retained for the minimum period required by law, after which it is securely destroyed.

8. Security

We use administrative, technical, and physical safeguards—including encryption in transit and at rest, network firewalls, and restricted‑access controls—to protect personal data. No system is 100% secure, and you use the Website at your own risk. Keep your password confidential and notify us immediately of any unauthorised use.

9. Children’s Privacy

Menu.ca is not directed to children under 13. We do not knowingly collect personal data from children. If we learn we have done so, we will promptly delete it. Parents or guardians can contact privacy@menu.ca to request deletion.

10. Changes to This Policy

We may update this Policy from time to time. The last updated date will change accordingly, and significant changes will be communicated via email or a prominent notice on the Website. Continued use of Menu.ca after any change signifies acceptance of the revised Policy.

11. Contact Us

Privacy Office — Menu.ca 600 Terry Fox Drive, Suite 109 Kanata, Ontario K2G 4B6, Canada

Phone: +1‑613‑864‑2126
Email: privacy@menu.ca
General enquiries: info@menu.ca

Last reviewed: June 19, 2025